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Terms & Conditions
Here's all the fine print if you have the time to read it! Why not do yourself a favour and go and grab yourself a pint first!...
Pricing Policy
Privacy Policy
Payment Policy
Returns & Guarantee Policy
Product Disclaimer
Copyright Notice
Pricing Policy
  We watch other retailers closely and maintain competitive pricing. The internet being what it is means that anyone can set up a website in their living room and advertise ridiculously low prices. Often they will have no stock, no returns policy or repair facilities, questionable customer security, and of course poor customer service. At Zero One we do our best to be open and honest, sometimes prices have to rise with exchange rates, but other times they fall too! And we will never increase our prices to set up an artificial 'sale'.

It is inevitable in this market that there will be some individuals selling some items cheaper than we do, and some selling them for more than we do, just like your local high street. We take pleasure in offering you a fast, efficient and friendly shopping experience, with a great range of products at great prices.

Please note that as we're based in the UK, our site shows all prices inclusive of VAT (both retail and wholesale customers). 		 
Privacy Policy
  We guarantee that every online purchase you make from our store is through a secure connection. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layer (SSL). This ensures that your transactions remain secure and your information cannot be hi-jacked or redirected to anyone but us. All standard website information is held on our own privately rented server platform at a secure datacenter, and we let one of the countries largest merchant processing systems, SagePay (formerly Protx) handle all card holder data for us to ensure the highest possible security levels. Our website is regularly scanned and holds card security certification from Security Metrics, and we are part of the 3D Secure card password scheme by Visa and MasterCard.

Information We Hold About You
If you have bought something from us before we will have your postal address, phone number, and login information stored in our database. Credit Card information is not stored by us electronically, or at all for purchases completed wholly online. If you choose to deliver items to a third-party (such as a friend) we will have their name and address too. Your information is only used to help us deliver your parcel, verify your eligibility to purchase and to contact you directly. You may also optionally decide to receive our newsletter and special offer emails. You can opt-out of these at any time by unsubscribing.

We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases to maintain warranties and so on. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don't however monitor individual users pathways through our site.

We NEVER exchange, sell or otherwise give away any of your contact information, including your email address, to other companies. Your email address is used only by yourself, for the purposes of logging into your account, and by us so that we can email you regarding your order and to update you with our newsletter (if you are a subscriber).

Who Else Sees Your Information
We may have to disclose some limited information to service suppliers to help complete your order. These parties include, where appropriate; our couriers, the postal service, customs, and any parties neccessary to validate your eligibility to purchase a realistic immitation.

By using our website you consent to us using the personal information that you have given, as outlined in this Policy. If you are worried about anything to do with our website, please phone us and we'll be glad to talk through any issues with you.

Zero One Airsoft Ltd. is registered with the Information Commissioners Office (ICO) as a Data Controller under the Data Protection Act. 		 
Payment Policy
  Payment must be made in full before we will despatch your order.

We accept all major Credit and Debit Cards for online purchases (Visa, Mastercard, American Express, Switch, Solo, Maestro, Electron). Your billing address must be the address that your credit card statement is sent to. Failure to provide this accurately could result in delaying your order.

We also accept payment by PayPal, Cheque (payable to Zero One Airsoft Ltd.), Postal Order, or Bank Transfer. The options for you to choose from are provided during checkout.

Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. 		 
Returns & Guarantee Policy
  If you wish to return an item, simply call us on 01202 769615 and chat with one of our technical staff who can check that you are using the product correctly and that it needs to come back to us to have a look at. If the product you are returning is not faulty but unwanted, you must return it to us in a new, unused condition complete with all packaging intact to qualify for a refund, as detailed below.

Faulty or Defective Items
If you need to return an item because it is defective or faulty, you must inform us within 48 hours of the fault occurring, and then it must be returned to us within 14 days, providing that the product is still within its guarantee period. You are responsible for all carriage charges incurred (both ways), if the fault develops and is not found upon delivery. We will repair the item free of charge providing that the product is within the guarantee period, and the fault comes under the category of failure (not damage). Our technical support staff will look at the item and check that there is something wrong, and if so, either repair it, replace it, (or refund if appropriate) at our discretion.

Change of Heart
Goods returned to us because of a change of heart or an error on our part must be unused and in perfect, re-saleable condition (including all product packaging, instructions, etc), otherwise we may not be able to refund you. Bespoke products and services such as Two-Tone Painting or product Customisation (including bolt-on components and upgrades) are excluded from our returns policy and we are unable to offer any refunds for these items. You are be responsible for any other service provided to you in connection with your purchase, e.g. carraige charges (both delivery & return). You must notify us in writing of the intent to return within 7 days of receiving the item, and then the item(s) must be returned within 14 days thereafter. If you wish to return an item that has been with you longer than 7 days, we may as a gesture of goodwill accept it's return at our discretion, but the return will be subject to a 15% restocking fee from any refund amount given. We can not make any comment on your specific situation until the goods are returned to us for examination. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging.

Perishable & Consumable Goods
We are unable to accept returns of perishable goods unless the packaging is unopened and the seal remains intact. These goods include gas, pyrotechnics, lubricants and bb's.

Returning a Gift
Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. All gifts must be returned in the same manner as our category, "Change of Heart" above.

Missing Items or Items Damaged in Transit
Any damaged or missing goods must be reported to us within 24 hours. If your parcel arrived damaged, you must ensure the courier marks the delivery note as "damaged" before you sign for it. Failure to do so will put the liability for any missing items on you.

When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us, however you are still responsible for ensuring that the goods are well packaged, and you are still responsible for the goods until they reach us.

Refunds, Replacements and Exchanges
When we refund money for returned items of any nature, please note that we will make the refund in the same manner as the original purchase. For instance, if the original payment was made by credit card, we will issue a refund to the same credit card. All refunds will be processed within 7 days of receipt of the goods, if they are approved for this action.

Standard Guarantee Terms
For all normal products a period of six months from the date of the invoice shall apply. Budget brands (JG, CYMA, AGM, AIM, A&K, S&T, Pro Arms, D-Boys, Galaxy & WELL) carry a warranty of two months. All electric rifles "AEG" must be used with an 8.4v NiCD or NiMH battery only, unless specifically stated in our product description on this website. All gas products "GAS/GBLK" must be used with 134a/144a gas only, unless specifically stated in our product description on this website. Please contact us if you require any further details. Items will become void from our guarantee period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than Zero One staff, or by breaching any of the guarantee terms set out above.

In all cases, a copy of your proof of purchase (our invoice supplied with the goods) must be provided in order to qualify for any guarantee repair.

Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses.

Nothing contained within these terms and conditions affects your Statutory Rights. 		 
Product Disclaimer
  We do not warrant the suitability of goods for a particular purpose, and if you are in any doubt you should check specifications and suitability with the named manufacturers before ordering.

Any product pictures, detail pictures or pictures of packaging shown on our website are correct at the time of publishing, but there may from time to time be slight variations with a product due to changes made by the manufacturer. Exact product contents may also vary slightly for this reason.

The law specifies that certain products, such as knives, pyrotechnics, and airsoft guns, should not be sold to anyone under 18 years of age. By completing your purchase with us you are certifying that you meet this criteria.

We ask all our customers to be responsible with the items sold on this website. Please be considerate to others who may be intimidated with the equipment you are using, or who might not understand the purpose for which you are using your equipment. Remember at all times that there are strict laws governing the equipment we sell.

All trademarks are recognised and this site has no affiliation with any of the manufacturers mentioned within these pages apart from those for whom we are the UK distributor. 		 
Copyright Notice
  All of the contents on this website including the images, graphics, text and design, are Copyright © Zero One Airsoft Ltd. or the named manufacturers within and must not be copied, distributed or re-published without our express written permission in advance. Legal action will be initiated against any and all copyright violations.  
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